40. Delivery of damaged registered article of the letter and parcel mail. – When a
registered articles of the letter mail or a parcel is received in the office of delivery in a damaged
condition, a notice will be sent by the postmaster of that office to the addressee requesting him to
attend the post office within seven days in the case of inland articles and fifteen days in the case of
foreign article to take delivery of it either personally or through an agent. This notice will have to
be produced at the Post Office before delivery is effected and if presented by an agent his name
should be entered on the form before it leaves the addressee’s custody.
41. Delivery of parcels and period of their detention at the office of delivery – (1) A
parcel which does not exceed 10 Kg. in weight (except Value-payable parcel and those addressed
to Poste Restante) will be issued for delivery only once and if it cannot be delivered through any
cause on first presentation by the postman it will be brought back to the post office and will not be
issued again for delivery. A notice of arrival of the parcel will, however, be issued at the next
delivery through the postman to the addressee for taking delivery of the parcel either personally or
by an agent or messenger authorized for the purpose. A parcel weighing above 10 kilograms in
weight will be delivered only at the post office window. A similar notice will be issued to the
addressees in such a case also. Should the addressee or his authorized agent fail to take delivery of
the parcel at the post office within seven days from the date of presentation of the notice, the parcel will, on the expiry of that period, be treated as “Unclaimed” and disposed of according to
the rules of the Department
44. Delivery of articles on which Customs duty is due - Articles on which customs duty
to be recovered is in excess of Rs. 50 are ordinarily delivered at the post office window, except in
the case of Presidency and all the post office window, except in the case of Presidency and all First
Class head Offices where this limit is fixed at Rs. 100. Such duty may be paid either in cash or by
cheque, the latter under the conditions laid down in clause 94.
( Source: http://www.indiapost.gov.in/PO_Guide_Part-1.pdf